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View Replies (3)

Resolved Company logo image - Cannot save fields data

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  1. Roel de Boer
    Roel de Boer
  2. Community Area
  3. Sunday, 23 August 2020
Hello, i get an error when trying to upload a Company logo image - Cannot save fields data.
I'm using Joomla 3.9.20 and Sobipro 1.6. It has been working before, I think it broke with the Latest Joomla update from 3.9.19 to 3.9.20

Is there a workaround or solution?
  1. upload
  2. image
  3. company logo
  4. data cannot be saved
Responses (3)
Norman Jooß
Norman Jooß
Gold
Accepted Answer Pending Moderation
0
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Same here with one of our customers website. Uploading and saving an image as company logo does not work.
Error: Cannot save fields data. Cannot resample image: Unable to set image format.

@Roel_de_Boer: I think it's the same what you are seeing ?

Please see screenshot attached.

Error is still visible in Joomla 3.9.21.
We are currently using SobiPro version 1.6 [ Owl ]
and Sobi Framework version 1.1
Currently Joomla is running with PHP 7.2

Would be nice if anyone has a solution or workaround for this.
Thanks in advance.
Attachments (1)
Greenshot 2020-09-01 17.51.51.png Greenshot 2020-09-01 17.51.51.png
  1. more than a month ago
  2. Community Area
  3. # 1
Frédéric IMBERT
Frédéric IMBERT
Accepted Answer Pending Moderation
0
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No solution ?
I have the same problem.
  1. more than a month ago
  2. Community Area
  3. # 2
Sigrid Suski
Sigrid Suski
Moderator
Accepted Answer Pending Moderation
0
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If you get the error message "Cannot resample image: Unable to set image format." with SobiPro 1.6 it means that your server does not support WEBP images. Go to the fields manager, edit the image field and switch off the usage of WEBP images.
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 3
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