Support Area

Jason Pascale

I test it in https://www.coupaki.gr like you said and Sobipro in this article https://www.sigsiu.net/center/sobipro-component/154-sobi-framework and for the moment work ok. I think that this problem is from sobipro something missing in sobipro 1.3.6. but not from sobipro clean.
Us i tell you this component is very good but sometimes we have some problems.

John Cawood

If you can test it like article. Work ok for me. I will check it some days in this site and if all is ok i will do the same in other two where i use sobi pro.
For the other where i ask you understand why you can tell us

Thank you
Stm

Frangedakis Stamatis wrote:
What is the other solution for component like this?

Frangedakis.. I can't tell you as an admin deleted my comment last time.. and will delete this one too... -- but someone replied about it above.. have a look at the 9th post

@Jason thank you for taking the time to reply and for the help given... I will try again sometime and let you know how it pans out... it's a very busy website that I cannot quickly restore from backup at 700mb and reverting copying over the files and database takes long too.. a bit busy at the moment but will give your suggetions a try thanks bru

J

Frangedakis and John, my hosting also has PHAR support as do most reasonably updated hosting companies. However, I was still receiving the error after the update to 1.3.6. I simply did as Sigrid suggested and manually updated the framework even though in the Joomla management console was showing Sobi had already updated to 1.3.6. I had the same issues was not able to access Sobi in the frontend or in the admin panel.

I downloaded the Sobi_clean 1.3.6 version, unpackaged and installed and all 3 sites were rectified and are now functional. My guess is there was a glitch in the auto-update scripts or process somewhere and a file or two were not installed or corrupted presenting the error, and consequential lack of accessibility.

I'd be interested to know if this resolves the issue for you. If not, best of luck finding a solution or another component to meet your needs. This has worked well for us for about 9 years now.

Jason

Jason Pascale wrote: John, Sigrid posted the correct solution days ago. Installing the latest update manually is the correct solution and worked for me on 3 different sites.

Could you post to us the link or what you did in your three sites where you have?

Yes is true, sobipro is good component with many fiews. But sometimes give as an updates probably without many test before and our site broken. When this happent must pay for support many times. This for me is not correct (only with times who update is not ok) for all others choices is ok. If you have money have support & aplications.

Next time i will take backup for sure!!!

So now we want to update to 1.3.6 but i can understant what exacly i must to do with PHAR.

John Cawood

What is the other solution for component like this?

Jason Pascale wrote:

John, Sigrid posted the correct solution days ago. Installing the latest update manually is the correct solution and worked for me on 3 different sites.

Jason I dont see the solution... please show me.. I only see manual installation of the framework if no PHAR support.

They should however then take off the "uses joomla update system" of the SOBIpro in the JED if you have to manually install...

The developers said sobi has been downloaded so many times but we are making so much issue about this upgrade that broke our sites that is probably server related... but I have hundreds of sites using hundreds of different components all beautifully and working well... only Sobipro is a problem (granted I only use it one one site.. thankfully).

I understand now that my only options are to use 1.2 forever (until it gets hacked), pay a subscription to fix one issue.. or use the alternative component I found. I chose the third.. but what do I know.. I am just an unhappy former subscriber who only comes back to this thread because I dont know how to stop the email notifications

John Cawood wrote:

Hi Frangedakis.. Mine is still broken too... also have PHAR support.. clicked the update button back in January.. got blank page in frontend and backend.. no solution here.. and no money for support... You can go back to previous version by overwriting all the files with file manager and replacing the sobipro database entries from old backup... it worked for a bit but somehow mine updated itself again.. weird. so now I got blank pages again... advice is to pay for the support or find another solution... still disappointed that a simple update via admin section can completely break a key feature on my website and no easy way to fix or even a warning.. meh

John, Sigrid posted the correct solution days ago. Installing the latest update manually is the correct solution and worked for me on 3 different sites.

I agree with Chris's post above. You should have a backup of your sites and databases before performing updates. If you are too lazy to do that, your hosting company most likely has a paid option for daily backups.

Sigrid's solution presented of manually reinstalling the update takes about 30 seconds and is the correct solution.

This is a solid product and has worked well for us on a couple of different sites for years.

I find a solution for sobipro

i install the 1.2 version above 1.3.6 version and work ok.

If all of you have 1.2 do the same.

thank you

Hello John

I know we must to pay for all ecxept for sobipro. My site is down from this morning. I have big problem with my customers. Until yesterday all it work ok.
I contact with hosting company and they have to all servers the PHAR SUPPORT. So the problem is from Sobipro.

If i don't find a solution here i will bay other component.

The problem here is that they dont understant their customer and for all problem need money and the more off them is from sobipro component and not from users where buy all extentions and aplication without work.

If they have bad support and bugs in component the people will find an other solution and they are a lot!!

Now for problem i dont have old backup. I try to istall old version but i cant so i must to wait.
But i do not know what xaxaxa. No membership no support

Hi Frangedakis.. Mine is still broken too... also have PHAR support.. clicked the update button back in January.. got blank page in frontend and backend.. no solution here.. and no money for support... You can go back to previous version by overwriting all the files with file manager and replacing the sobipro database entries from old backup... it worked for a bit but somehow mine updated itself again.. weird. so now I got blank pages again... advice is to pay for the support or find another solution... still disappointed that a simple update via admin section can completely break a key feature on my website and no easy way to fix or even a warning.. meh

Hello to all

i have the same problem . i turn off the sobipro until i found a solution. Did anybody solve this problem.
the error message is: Cannot initialise Sobi Framework. Ensure that your server has PHAR support or install the Sobi Framework manually. https://www.athens-dayandnight.gr

My server support PHAR so i dont know what is the problem.

thank you

Hello, had the same problem, after using the description the backend ist working again!
https://www.sigsiu.net/center/sobipro-component/154-sobi-framework

BUT on the Frontend i still have problems! The OUTPUT form Categories ist showing this failure: Call to undefined method Set of class Sobi\Input\Input

PS: the /Library/SOBI was empty after updating to 1.3.6!!

Anybody an idea? thanks

I would like to say thank you to the dedicated developers of this very useful tool. The sheer workload to keep up with the light speed development of software platforms, in this case the LAMP environment, and to maintain a heart for open source values and to make a living, well my hat goes off to you for your public service.

Marcus, your opinion is a little too strong. I use so many opensource solutions in my business, I have worked in this space for a long time, the professional websites built on these platforms consistently outperforms other offerings on so many levels and, is delivered to clients at democratic prices. And guess what, I am not a software developer, so I often rely on software support and trusted coders.

Keep in mind online services have made it all look so simple. You cannot often see behind the veil to the 'los angel' investor pouring resources into a bleeding development hole to keep everything looking calm on the shiny surface. Hovering up your patronized data and outspending their competition to IPO. Do you remember those other proprietary CMS platforms that never made it, where is their support :-/

What you have with Sobipro is all the code, Free, and you can develop and skin it yourself as we do. And Sigsui continue to write the code for us to use on the latest platforms ie php7. If you want their add on services or other associated Sobipro software services purchase them.

So here is my sage advice, never run an update without a backup, never run an update the day it is released unless you are sure it is necessary, test updates in an 'duplicate environment'. Take time to read what you can about the software you are using and if you can offer solutions, the forum here is a good place to share. If you conclude it is a bug, get it tracked and squashed.

Oh yeah, be prepared to pay for support sometimes and remember to charge clients for maintaining their online interests.

Vivre de l'Open Source

Sorry Sigrid, but to say "This is for free" is not enough. If SobiPro would work as promised, fast and without problems, if the support would support and solve problems, I would love to pay money for it. But - even if I had 2 or 3 Memberships - where I had "support", I am not convinced of the quality of SobiPro. You can go ahead in the same manner, you do and someday, there will be an alternative, that might be "free" too and you wonder, where all the users might have gone. Someone wrote it above: The idea of a community should be present in every member.

disappointed in this extension.. I only use it on one website thankfully... its so clunky and ugly and for the same price you can get fully functional beautiful looking directory components that setup in a few hours...

Please have in mind that SobiPro is free of charge. For the other directories you have to pay for getting an update!

Same price? SobiPro is free of charge. If you have a problem, already the cheapest membership grants you help for SobiPro. No other directory component give you support for that few money.

Ugly? Please make suggestions here https://www.sigsiu.net/idea-pool how we can make it more nice, as I think that SobiPro looks beautiful.

Hello Adroussel, my rundown was not aimed at you as you're not the only poster and I wasn't insinuating that you did not know how to update SobiPro via temp folder.
If my rundown helps one person be it a beginner or not, I'm happy. Regarding your much more specific question - I believe this will fall within number 3) of my rundown.

I find it disappointing that a single update 1.3.x to another 1.3.x breaks the backward compatibility and makes new requirements.

Not true, this requirement was made with SobiPro 1.3.0, so with start of the 1.3.x series.

How to install the Sobi Framework manually ?

I just wrote the article for that. But to be honest, installing the Sobi Framework manually is only an interims solution. The correct solution is to install Phar support on the server.

Article about installing the Sobi Framework manually: https://www.sigsiu.net/center/sobipro-component/154-sobi-framework

I hope this helps.

How do I leave this or stop getting notifications?

Thank you, but I know how to install an extension on Joomla uploading a package or via the temp folder.
My question is much more specific:

The precise error message I mentioned 3 weeks ago (higher in this thread) is:
0 Cannot initialise Sobi Framework. Ensure that your server has PHAR support or install the Sobi Framework manually.

How to install the Sobi Framework manually ?

This is how I update SobiPro, to date I have not had any problems updating SobiPro.

1) Backup website
2) Check internet connection is reliable
3) Check website server is reliable
4) Download SobiPro .tar.gz file
5) Extract .tar.gz file
6) Open the extracted folder from the .tar.gz file and then extract the .tar file
7) Open the extracted folder from the .tar file and upload all folders and files into your temp file
8) Update via backend - extensions - manage - install from folder - then click check and install
9) Keep fingers crossed that you don't lose internet connection or have a server connectivity issue.

Its also a good idea to have a test site to update and test SobiPro first.