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  1. Birgit Bühne
  2. Community Area
  3. Tuesday, 07 February 2017
After I have done the recent SobiPro update this morning, http://www.country-reiten.de was no longer reachable. I can´t acces, if anything is wrong with the server environment, as I can´t access the SobiPro area in my backend.

Anybody else with this problem? Anyone, who can help me?

Or do I have to pay for support again?

Bw
Markus
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Hello, had the same problem, after using the description the backend ist working again!
https://www.sigsiu.net/center/sobipro-component/154-sobi-framework

BUT on the Frontend i still have problems! The OUTPUT form Categories ist showing this failure: Call to undefined method Set of class Sobi\Input\Input

PS: the /Library/SOBI was empty after updating to 1.3.6!!

Anybody an idea? thanks
  1. more than a month ago
  2. Community Area
  3. # 21
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Hello to all

i have the same problem . i turn off the sobipro until i found a solution. Did anybody solve this problem.
the error message is: Cannot initialise Sobi Framework. Ensure that your server has PHAR support or install the Sobi Framework manually. https://www.athens-dayandnight.gr

My server support PHAR so i dont know what is the problem.

thank you
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 22
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Hi Frangedakis.. Mine is still broken too... also have PHAR support.. clicked the update button back in January.. got blank page in frontend and backend.. no solution here.. and no money for support... You can go back to previous version by overwriting all the files with file manager and replacing the sobipro database entries from old backup... it worked for a bit but somehow mine updated itself again.. weird. so now I got blank pages again... advice is to pay for the support or find another solution... still disappointed that a simple update via admin section can completely break a key feature on my website and no easy way to fix or even a warning.. meh
  1. more than a month ago
  2. Community Area
  3. # 23
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Hello John

I know we must to pay for all ecxept for sobipro. My site is down from this morning. I have big problem with my customers. Until yesterday all it work ok.
I contact with hosting company and they have to all servers the PHAR SUPPORT. So the problem is from Sobipro.

If i don't find a solution here i will bay other component.

The problem here is that they dont understant their customer and for all problem need money and the more off them is from sobipro component and not from users where buy all extentions and aplication without work.

If they have bad support and bugs in component the people will find an other solution and they are a lot!!

Now for problem i dont have old backup. I try to istall old version but i cant so i must to wait.
But i do not know what xaxaxa. No membership no support
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 24
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I find a solution for sobipro

i install the 1.2 version above 1.3.6 version and work ok.

If all of you have 1.2 do the same.

thank you
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 25
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I agree with Chris's post above. You should have a backup of your sites and databases before performing updates. If you are too lazy to do that, your hosting company most likely has a paid option for daily backups.

Sigrid's solution presented of manually reinstalling the update takes about 30 seconds and is the correct solution.

This is a solid product and has worked well for us on a couple of different sites for years.
  1. more than a month ago
  2. Community Area
  3. # 26
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John Cawood wrote:

Hi Frangedakis.. Mine is still broken too... also have PHAR support.. clicked the update button back in January.. got blank page in frontend and backend.. no solution here.. and no money for support... You can go back to previous version by overwriting all the files with file manager and replacing the sobipro database entries from old backup... it worked for a bit but somehow mine updated itself again.. weird. so now I got blank pages again... advice is to pay for the support or find another solution... still disappointed that a simple update via admin section can completely break a key feature on my website and no easy way to fix or even a warning.. meh


John, Sigrid posted the correct solution days ago. Installing the latest update manually is the correct solution and worked for me on 3 different sites.
  1. more than a month ago
  2. Community Area
  3. # 27
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Jason Pascale wrote:

John, Sigrid posted the correct solution days ago. Installing the latest update manually is the correct solution and worked for me on 3 different sites.


Jason I dont see the solution... please show me.. I only see manual installation of the framework if no PHAR support.

They should however then take off the "uses joomla update system" of the SOBIpro in the JED if you have to manually install...

The developers said sobi has been downloaded so many times but we are making so much issue about this upgrade that broke our sites that is probably server related... but I have hundreds of sites using hundreds of different components all beautifully and working well... only Sobipro is a problem (granted I only use it one one site.. thankfully).

I understand now that my only options are to use 1.2 forever (until it gets hacked), pay a subscription to fix one issue.. or use the alternative component I found. I chose the third.. but what do I know.. I am just an unhappy former subscriber who only comes back to this thread because I dont know how to stop the email notifications ;)
  1. more than a month ago
  2. Community Area
  3. # 28
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Jason Pascale wrote: John, Sigrid posted the correct solution days ago. Installing the latest update manually is the correct solution and worked for me on 3 different sites.


Could you post to us the link or what you did in your three sites where you have?

Yes is true, sobipro is good component with many fiews. But sometimes give as an updates probably without many test before and our site broken. When this happent must pay for support many times. This for me is not correct (only with times who update is not ok) for all others choices is ok. If you have money have support & aplications.

Next time i will take backup for sure!!!

So now we want to update to 1.3.6 but i can understant what exacly i must to do with PHAR.

John Cawood


What is the other solution for component like this?
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 29
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Frangedakis and John, my hosting also has PHAR support as do most reasonably updated hosting companies. However, I was still receiving the error after the update to 1.3.6. I simply did as Sigrid suggested and manually updated the framework even though in the Joomla management console was showing Sobi had already updated to 1.3.6. I had the same issues was not able to access Sobi in the frontend or in the admin panel.

I downloaded the Sobi_clean 1.3.6 version, unpackaged and installed and all 3 sites were rectified and are now functional. My guess is there was a glitch in the auto-update scripts or process somewhere and a file or two were not installed or corrupted presenting the error, and consequential lack of accessibility.

I'd be interested to know if this resolves the issue for you. If not, best of luck finding a solution or another component to meet your needs. This has worked well for us for about 9 years now.

Jason
  1. more than a month ago
  2. Community Area
  3. # 30
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Frangedakis Stamatis wrote:
What is the other solution for component like this?


Frangedakis.. I can't tell you as an admin deleted my comment last time.. and will delete this one too... :p -- but someone replied about it above.. have a look at the 9th post

@Jason thank you for taking the time to reply and for the help given... I will try again sometime and let you know how it pans out... it's a very busy website that I cannot quickly restore from backup at 700mb and reverting copying over the files and database takes long too.. a bit busy at the moment but will give your suggetions a try thanks bru

J
  1. more than a month ago
  2. Community Area
  3. # 31
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Jason Pascale

I test it in https://www.coupaki.gr like you said and Sobipro in this article https://www.sigsiu.net/center/sobipro-component/154-sobi-framework and for the moment work ok. I think that this problem is from sobipro something missing in sobipro 1.3.6. but not from sobipro clean.
Us i tell you this component is very good but sometimes we have some problems. ;)
John Cawood

If you can test it like article. Work ok for me. I will check it some days in this site and if all is ok i will do the same in other two where i use sobi pro.
For the other where i ask you understand why you can tell us :D

Thank you
Stm
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 32
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