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SobiPro Club Membership
With a SobiPro club membership you will get support, access to additional applications and to the user documentation for SobiPro and its
applications.
Choose between different subscription plans. The plans differ in the scope of services and the subscription period. Additionally we offer
application subscriptions in case you need only one or two applications for update.
Additionally to our memberships, we provide individual support and professional SobiPro design services.
Our Services: Template Design and Individual Support
Additionally to our memberships, we provide individual support and professional SobiPro design services. As the makers of SobiPro, we know SobiPro best of all. If you are
looking for a professional team in responsive SobiPro templates and individual help with your website, we are the best choice. As the leading company for SobiPro development
and design we are having the expertise to provide you the best solution for your SobiPro powered site.
Individual Support and Template Design
Do you have a SobiPro powered website and need more help than the standard support includes? Do you need customisations of the standard SobiPro template? We are here to help! Please check the list below or tell us what you need, and we tell you if we can do it.
Our hourly rate for Individual Support and Template Design is 90€ net/hour (VAT may be added if applicable). If you need individual support on weekend (Saturday, Sunday), there is an addition of 20%.
| SobiPro template customisation | We can modify any existing template (3rd party or standard template) to meet your needs. | |
| SobiPro custom template design | If none of the ready-made templates we offer fit your needs, we can create your own custom SobiPro template for you (from scratch or based on an existing template). | |
| Data import or export | Do you have data from a different site or spreadsheet to import? We can do that for you! Do you want to get your SobiPro data exported for further use? Also that we can do for you! | |
| Component and applications installation | Do you want us to install SobiPro and our SobiPro applications for you? No problem at all! | |
| Configuration of SobiPro and its applications | Do you want us to configure SobiPro and our SobiPro applications for you? We can do! | |
| Update Services | Need to update Joomla! or your SobiPro and its applications to the most recent version? This is the right place for you. | |
| Upgrade your SobiPro 1.0 | SobiPro 1.1+ brings the Bootstrap framework to SobiPro's front-end templates, which means there are some things to consider and changes have to be made on your site. We can upgrade your SobiPro 1.0.x to the latest SobiPro version for you, including all necessary template modifications. | |
| Migration of Sobi2 to SobiPro | Do you still have an old Sobi2 website and wants to migrate to SobiPro? We are here to help. | |
| Contact our support team directly | Get individual support via Skype, Google Hangout or email. | |
| Understanding Joomla! and SobiPro | We offer help in understanding Joomla! and SobiPro. | |
| Your problem is not listed above? Tell us what you need, and we tell you if we can do it. | ||
This service does not include changes in SobiPro or application's core code or software (application) development.
Installation and Configuration Services
The installation and configuration services include the installation of SobiPro and applications you need, a basic configuration of SobiPro and the configuration of one directory/section. We will do the base setup for you, so you only need to tweak the site to get it ready.
This service includes one month (31 days) of access to all documents in the Information Center, to all Silver applications (class I and II applications) and to our standard ticket support for SobiPro and the class I and II applications. Read more about our club applications.
Subscribe to the Installation Service
| Installation of SobiPro | We install SobiPro for you in your Joomla. The lastest Joomla! version should be installed. Please make sure beforehand that your server fulfils the requirements for Joomla! and SobiPro. | |
| Installation of Applications | SobiPro Applications are additional features for SobiPro. We install and configure up to 5 applications for you. | |
| Configuration of one Directory with Categories | We add and configure one directory/section with up to 50 categories and the default SobiPro template. | |
| Setup different Fields | We add up to 20 fields to the directory/section. | |
| Setup SobiPro Permissions | We will adjust the SobiPro permissions for the users of your site. | |
| 1 Month Access | You will get 1 month access to the Silver member benefits. | |
| All Silver Applications (Class I & II) | For one month, you will get access to all class I and I applications for SobiPro available for Silver club members. Check out the list of our club applications. | |
| Standard Ticket Support for SobiPro and Silver Applications | You will get access to our ticket system for one month. Find answers and get help from our support staff for SobiPro core component. | |
| Online Documentation | You need a manual? You will get access to the online user documentation for SobiPro and its applications for one month. | |
| Access to SobiPro Online Help System | By clicking on the Help button in your SobiPro administration panel, you will be redirected to the club documentation with a list of appropriate documents related to the view on your SobiPro administration (context-sensitive help). This feature is active for one month. | |
This service is meant for customers who are not familiar in creating a website, especially with SobiPro, and it does not include design and/or layout for a SobiPro nor Joomla! template. If you need SobiPro template design, we recommend our Individual Support and Template Design services. We offer this installation service ONLY for the most recent Joomla! version. If needed, we will update Joomla! for you (as part of our individual support service).
Preferred Bug fixing
The SobiPro development team is very small, therefore we can fix bugs in SobiPro and its 22+ applications only successively. The order we have may not seem reasonable for you, but we have to consider all bugs of all applications and SobiPro as a whole.
Of course for you a bug in the application you use has the highest priority. You can get a bug fixed earlier if you pay a priority fee. This fee depends on our internal priority list and the importance of the bug fix.
Terms for services as described on this page
We offer our services on an hourly basis, one hour at least. As all of our services, they have to be paid upfront. At least one hour has to be paid, after that the billing increment is 15 minutes.If not explicitly agreed, SobiPro applications are not included in the services.
The communication is in English language. The manual is available in English language only.
Standard ticket support questions are normally answered within 48 hours or less on working days (Mon- Fri).
We also have to calculate the workload due to incorrect access data or geo-blocking.
A bug has to be confirmed as a bug.
If you have further questions, please check out our answers to frequently asked questions or contact us directly.
