SobiPro Subscriptions

With a SobiPro subscription, you receive support, access to additional applications, and access to the user documentation for SobiPro and its applications.
Choose from a range of subscription plans. The plans differ in the services included and the subscription period.

If you pay with PayPal but your subscription is not activated, please contact us via our contact form or directly to info@sigsiu.net.
Sorry for the inconveniences.

Find answers to your questions

Subscriptions

If you would like to subscribe to SobiPro, you can choose from a range of subscription plans. Please review the plan descriptions to find the option that best suits your needs and to see which benefits are included.

A subscription provides access to additional resources and services. It does not grant any warranty or additional rights regarding the products we offer, whether they are available with or without a subscription.

Subscriptions are time-limited. The subscription period depends on the selected subscription plan.

Each subscription plan includes time-limited access to the support area (ticket system), online documentation, and, depending on the selected plan, additional SobiPro applications and other benefits.

On how many sites can I use the subscription applications?

SobiPro and our applications are released under the GPL v3 licence, which means you may install them on as many websites or servers as you wish. Please note that separate restrictions may apply to SobiPro templates.

Can I continue using the subscription applications after my subscription expires?

Yes. You may continue using the installed applications after your subscription has expired. However, you will no longer have access to new releases or updates.

Can I receive updates for subscription applications after my subscription expires?

During an active subscription period, you have access to updates for the applications included in your subscription plan. To receive updates or new versions after your subscription has expired, a new subscription is required.

Can I upgrade my subscription to a higher level?

Not automatically. Please contact us before purchasing a new subscription.

Where can I get support for SobiPro or subscription applications?

With an active subscription, you have access to the support area. Please note that support is limited to the applications included in your subscription plan. For customers without an active subscription, we provide a free community forum in our community area. Non-customers have read-only access.

Does a subscription include personal phone or email support?

No. Standard support is provided exclusively through the support area.

I purchased a subscription, but I cannot access the support area or documentation, and I cannot download subscription applications. Why?

Please log out and then log in again. Your new access permissions will become active after you sign in again.

I ordered a subscription, but I receive the message "Login denied! Your account has either been blocked or you have not activated it yet." when trying to log in. Why?

Access to our website is available only to customers with an active or previous subscription. Once your payment has been processed, your account will be activated automatically.

Do you provide the documentation in PDF format?

No. All documentation is available online only.

Do you provide developer documentation?

At the moment, no dedicated developer documentation is available.

Which language is used for the documentation and support?

All documentation and articles on our website are written in English. English is also the primary language used in the SobiPro support system. For other languages, support may be provided using automatic translation tools.

Can I modify SobiPro or subscription applications?

Yes. All our software released under the GNU GPL v3 licence may be modified in accordance with the licence terms. Please also review our additional terms, which apply under Section 7 of the GNU General Public License version 3.

Does SobiPro and its applications work with all Joomla versions?

Supported Joomla versions are indicated by the badges shown in the SobiPro download description and in the descriptions of individual applications.

Which subscription applications are available?

We provide a list of available applications. Please note that not all applications are included in every subscription plan.

A subscription does not include any services that are not explicitly stated. By purchasing a subscription, you are not entitled to individual support from the developers of SobiPro, the creation or modification of websites or templates (Joomla or SobiPro templates), or modifications of any kind to the source code of SobiPro, applications included in your subscription plan, or any other software provided by us. .

GDPR Compliance at Sigsiu.NET GmbH

On 25 May 2018, the European Union's General Data Protection Regulation (GDPR) came into effect. Sigsiu.NET GmbH is committed to protecting your privacy and personal data. The following questions explain how personal data is handled at Sigsiu.NET GmbH.

I am a customer and purchased a subscription in the past, but I can no longer log in. I receive the message "Username and password do not match or you do not have an account yet." When I try to retrieve my username or reset my password, I receive "Reminder failed: User not found." or "Reset password failed: Invalid email address." I am sure that my email address is correct. Why can't I log in?

You may not have logged in to our website within the last 18 months. In this case, your account may have been deleted automatically in accordance with our data retention policy. Please create a new account before making your next purchase.

What can I do to prevent my account from being deleted automatically?

If you would like to keep your account active, simply log in to our website at least once every 18 months. No purchase is required.

Can you exempt my account from being deleted automatically?

Unfortunately, we cannot exempt individual accounts from our account deletion policy, even upon request. Applicable data protection regulations do not allow us to offer such exceptions.

Which personal data do you collect?

Please refer to our privacy statement for a complete list of the personal data we collect and process.

How long do you store my personal data?

Your profile data is deleted automatically 18 months after either your last login or the expiration of your last subscription, whichever occurs later.

Can I revoke my consent to processing personal information?

You may withdraw your consent at any time. However, without your consent we cannot provide our services to you until consent is granted again.

What happens when I revoke my consent to processing personal information?

If you withdraw your consent, you will only be able to access the public areas of our website until consent is granted again.

How can I revoke or grant consent again for the processing of personal information?

You can manage your consent settings using the self-service Personal Data Options page. You can access this page in the following ways:

Use this link: Personal Data Options
Click the Personal Data Options link in the footer of any page after logging in.
Log in and open My Profile from the account menu. Click Edit Profile, then scroll to the Personal Data Options section and select Manage your personal data options.

How can I exercise my right to data portability?

You can export your personal data using the self-service Personal Data Options page. You can access this page in the following ways:

Use this link: Personal Data Options
Click the Personal Data Options link in the footer of any page after logging in.
Log in and open My Profile from the account menu. Click Edit Profile, then scroll to the Personal Data Options section and select Manage your personal data options.

How can I exercise my right to be forgotten?

You can delete your account using the self-service Personal Data Options page. This action is irreversible. If you have an active subscription, it will be terminated without a refund, and access to all related services will be lost. You can access the self-service page in the following ways:

Use this link: Personal Data Options
Click the Personal Data Options link in the footer of any page after logging in.
Log in and open My Profile from the account menu. Click Edit Profile, then scroll to the Personal Data Options section and select Manage your personal data options.

I tried to delete my account, but it says "The user account cannot be deleted automatically right now." Why?

You may have purchased a subscription within the last 180 days. In such cases, we are required to retain certain information for tax reporting purposes and as evidence of service delivery in the event of a payment dispute. These legal obligations take precedence over account deletion requests. Once 180 days have passed since your most recent purchase, you may delete your account if you wish.

How can I correct my personal information?

You can update your personal information through the My Profile page after logging in to our website.

How do you store my personal data in backups?

We create encrypted backups protected with strong passwords and store them in encrypted storage on servers located in Germany. Older backups may be transferred to encrypted local storage systems that are not publicly accessible and have no direct incoming Internet connections. Backups are removed from online storage once they have been archived.

What about the security of credentials I provide in a support ticket?

Never include credentials in a public ticket. Information posted in public tickets is visible to other users and should not be considered private. Any information voluntarily disclosed in a public ticket is therefore not covered by our privacy statement.
Sensitive information submitted in a private ticket will be removed from the ticket and stored separately in encrypted storage by our support staff. Once the ticket is closed, this data is deleted immediately.

The ticket notification emails no longer contain the ticket content. Why?

To comply with GDPR requirements, we do not include the content of private tickets in email notifications. Since encrypted email communication cannot be reliably supported in all environments, ticket content is available only through the support area of our website.

The ticket system displays my Gravatar image. Is this GDPR compliant?

Using Gravatar is GDPR compliant. No personally identifiable information is transmitted directly to Gravatar. Instead, an MD5 hash of your email address is used as a pseudonymous identifier. If you do not want your profile image to be displayed, you can remove it from Gravatar or use a different email address on our website.

Can other users see my tickets or my name?

Public tickets are visible to other users. If you do not want your ticket to be visible, please create a private ticket. New tickets are private by default.
All tickets are anonymised. Other users cannot see your name and will only see the ticket title and content.

What happens to my personal data after I request its deletion?

Your username will be pseudonymised to a value such as “user1234”.
Your email address will be pseudonymised to a value such as “user1234@example.com”.
Your display name will be pseudonymised to a value such as “User 1234”.
Your password will be replaced with a randomly generated value.
Your account creation date and last access date will be replaced with anonymised placeholder values.
Any administrator notes associated with your account will be deleted.
Additional profile information will be removed or anonymised where technically possible.
Server-side security keys used by the Remember Me feature will be removed.
All account permissions will be removed, making it impossible to log in or reset the password.
Abandoned subscription attempts where no payment was initiated will be deleted.
Subscription records will be pseudonymised where permitted by law. Transaction identifiers may be replaced, and technical metadata such as IP addresses and browser information will be removed where possible. Internal notes associated with subscriptions will also be deleted.
All invoicing information stored within our website systems will be removed.
Invoices and credit notes will be removed from the website. However, legal obligations require us to retain archived copies and accounting records for the statutory retention period. These records are kept solely for legal, accounting, and tax purposes.
All of your private and public support tickets, including posts and attachments, will be deleted.

The content of this website, including all text, images, and other materials, is protected by copyright and other applicable laws. You may not reproduce, publish, distribute, modify, or sell any part of this content without the prior written permission of Sigsiu.NET GmbH.

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