Support Area

SobiPro club members with an active subscription are entitled to get ticket support in the support area. For our former club members we provide a free of charge forum to ask other members. If you need professional support with fast answers, feel free to join the club.

SobiPro Announcement
SobiPro 2.5 is available!

As an active customer download the full version of SobiPro from the description page or download the trial version of SobiPro free of charge.

SobiPro 2.5 is Joomla 5 compatible.
We are in the process to test our applications if they work with Joomla 5. Tested applications will be available in repository. You can download untested versions that may work on Joomla 5 on our site.


Repository certificate renewed!

The SSL certificate of the repository expired and we had to renew it. Please update the repository as described here and have your subscription token and id handy. You will find them on your personal club account page My Subscriptions.

Update SobiPro and its applications to the most recent version before reporting a problem!

We are continously improving SobiPro and its applications, fixing bugs and making working with them more easy. Still we see that some users report problems for older versions. Mostly they are already fixed. If you are using older versions, please update SobiPro and its applications to the most recent versions!

  1. Gerard Turmo Pericas
  2. Community Area
  3. Thursday, 12 May 2022
Hi,

I'm SobiPro users since 2012 and now I'm interested to upgrade my website to SobiPro 2.0. I detected that there isn't Import/Export application and I need it for updating process.

Is there any roadmap or date that it will be avaiable?

Thanks for your support,
Accepted Answer Pending Moderation
0
Votes
Undo
I was wondering if there could be any estimated timeline or priority indication for this application.


Both applications are already available to download.
If you have an active subscription, please write in our ticket system: https://www.sigsiu.net/support

Sigrid
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
I recently upgraded to a Gold Subscription, mainly for the Import/Export app and The Template Packager app, as it's crucial for my needs. While I understand there's no explicit date yet, I was wondering if there could be any estimated timeline or priority indication for this application. Your transparency is appreciated, and I'm eager to make the most of the upgraded features. Thanks for your hard work!"
  1. more than a month ago
  2. Community Area
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo
Have you installed it via SobiPro?
Please use our ticket system for support questions.

Sigrid
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 3
Accepted Answer Pending Moderation
0
Votes
Undo
Hello,
I have donwloaded the 4.0.0.3-beta Import - Export Application but it fails to install in Joomla 4 I get the error messages:

JInstaller: :Install: Can't find Joomla XML setup file.
danger
Path does not have a valid package.
Unable to detect manifest file.

Please help!
  1. more than a month ago
  2. Community Area
  3. # 4
Accepted Answer Pending Moderation
0
Votes
Undo
We are working on converting all applications. There is no explicit date for the Import/Export app, but it will be probably one of the last applications. To upgrade SobiPro from 1.x to 2.x you do not need the Import/Export app.
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 5
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