Support Area

SobiPro club members with an active subscription are entitled to get ticket support in the support area. For our former club members we provide a free of charge forum to ask other members. If you need professional support with fast answers, feel free to join the club.

SobiPro Announcement
SobiPro 2.5 is available!

As an active customer download the full version of SobiPro from the description page or download the trial version of SobiPro free of charge.

SobiPro 2.5 is Joomla 5 compatible.
We are in the process to test our applications if they work with Joomla 5. Tested applications will be available in repository. You can download untested versions that may work on Joomla 5 on our site.


Repository certificate renewed!

The SSL certificate of the repository expired and we had to renew it. Please update the repository as described here and have your subscription token and id handy. You will find them on your personal club account page My Subscriptions.

Update SobiPro and its applications to the most recent version before reporting a problem!

We are continously improving SobiPro and its applications, fixing bugs and making working with them more easy. Still we see that some users report problems for older versions. Mostly they are already fixed. If you are using older versions, please update SobiPro and its applications to the most recent versions!

  1. Janette Marie Tilley
  2. Community Area
  3. Wednesday, 25 November 2020
Major failure: Call to undefined method Sobi\Framework::SetErrorTranslator()

I ran my usual updates and Sobi is now completely broken.
running Joomla 3.9.23
was running Sobipro 1.5.3 and updated to 1.6.1
Extension updates reports that SobiPro has 1.6.1 installed and that 1.6.1 is available. Running update throws the error above and the entire component does not operate at all. :(
Help anyone?
Accepted Answer Pending Moderation
0
Votes
Undo
You missed to install SobiPro 1.5.3.1 before 1.6.1.
https://www.sigsiu.net/center/installation-update/248-update-sobipro-component
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
Same here, I reinstall the last 1.5.x version and then 1.6 and it's okay. But it's a very weird update system you have there. You must block the auto update if you know it's not working ;)
Thanks for the information (Google search doesn't show this thread).
  1. more than a month ago
  2. Community Area
  3. # 2
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