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  1. Marcus Lapp
  2. Community Area
  3. Tuesday, 08 November 2022
Hello,

I can no longer access some categories via links. I get a completely white page.
Also I get this message when I use the Sobi functionality in menus: Warning: file_exists(): open_basedir restriction in effect. File(/input.php) is not within the allowed path(s): (/var/www/vhosts/http://bcasted.jweiland-hosting.de/:/tmp/) in /var/www/vhosts/http://bcasted.jweiland-hosting.de/httpdocs/bcasted/libraries/sobi/FileSystem/FileSystem.php on line 46

I don't know if this is related, since other links still work.

What could be the problem?

Translated with http://www.DeepL.com/Translator (free version)

Regards
Marcus
References
  1. https://bcasted.de/test-actors
Accepted Answer Pending Moderation
0
Votes
Undo
Try to maximize debug level in the SobiPro and Joomla, set display errors to in the SobiPro and enable debug system function in the Joomla and check then if there appear any error when you access SobiPro category.
Which SobiPro version you are using?

Regards
Sikor
  1. 3 weeks ago
  2. Community Area
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
Hi,

I´m using SobiPro Version: 1.6.5 [ Owl ] with Framework Version 1.5, Joomla version 3.10.11.

If I turn on debug and display errors, the category which was a white page is still a white page, if I enter a category that was still working I get now this message: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 156943947 bytes) in /var/www/vhosts/http://bcasted.jweiland-hosting.de/httpdocs/bcasted/plugins/system/debug/debug.php on line 1247

In backend error log I get this if I try enter a not working category (white page):
E_USER_ERROR
Objekt kann nicht ermittelt werden. Db Report: Cannot unserialize raw variable .
Datum:2022-11-09 10:01:05
Datei:/lib/models/dbobject.php: 875
Anforderungs-URI:/test-actors

and

E_NOTICE
unserialize(): Error at offset 0 of 1302 bytes
Datum:2022-11-09 09:49:06
Datei:/lib/base/config.php: 792
Anforderungs-URI:/test-actors


Can you do something with that?

Regards
Marcus
  1. 3 weeks ago
  2. Community Area
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Sikor,

there is also a problem with the search:

E_USER_ERROR
Objekt kann nicht ermittelt werden. Db Report: Cannot unserialize raw variable .
Datum:2022-11-09 13:51:11
Datei:/lib/models/dbobject.php: 875
Anforderungs-URI:/kartei/suche/search/results?site=3

Can also be page 4...

Is it possible that you can solve this within an hour? Then I would just book an hour of individual support, the customer is in a hurry, and I think that exceeds my knowledge and skills.
  1. 3 weeks ago
  2. Community Area
  3. # 3
Accepted Answer Pending Moderation
0
Votes
Undo
could you please state the PHP version
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. 3 weeks ago
  2. Community Area
  3. # 4
Accepted Answer Pending Moderation
0
Votes
Undo
7.4.33
  1. 3 weeks ago
  2. Community Area
  3. # 5
Accepted Answer Pending Moderation
0
Votes
Undo
without a link to the site it is really hard to say anything
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. 3 weeks ago
  2. Community Area
  3. # 6
Accepted Answer Pending Moderation
0
Votes
Undo
Hi,

Website: https://bcasted.de
Link to a broken Category: https://bcasted.de/test-actors

Search is also not working right, and on that way we found out the following. At least one profile can not be accessed, when I search for an Antje in the search, I get the white page. I can't call her profile in the backend either, error 500: Cannot route: Cannot unserialize raw variable.

The profile also can not be deleted or unpublished... always the same error.

Can I try to delete it via the database?
If so, in which tables? Is sobipro_field_data and sobipro_field_gallery enough?
References
  1. https://bcasted.de
  2. https://bcasted.de/test-actors
  1. 2 weeks ago
  2. Community Area
  3. # 7
  • Page :
  • 1


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