Support Area

SobiPro club members with an active subscription are entitled to get ticket support in the support area. For our former club members we provide a free of charge forum to ask other members. If you need professional support with fast answers, feel free to join the club.

SobiPro Announcement
SobiPro 2.5.2 is available!

As an active customer download the full version of SobiPro from the description page or download the trial version of SobiPro free of charge.


Repository certificate renewed!

The SSL certificate of the repository expired and we had to renew it. Please update the repository as described here and have your subscription token and id handy. You will find them on your personal club account page My Subscriptions.

Update SobiPro and its applications to the most recent version before reporting a problem!

We are continously improving SobiPro and its applications, fixing bugs and making working with them more easy. Still we see that some users report problems for older versions. Mostly they are already fixed. If you are using older versions, please update SobiPro and its applications to the most recent versions!

  1. John Meade
  2. Community Area
  3. Thursday, 30 March 2017
I've done some looking on the community area and was unable to find a solution. I am unable to edit or add entries from the front end of the site. This is the full 500 error:

"500 - Cannot parse template file at /usr/templates/booklists/entry/edit.xsl"

Now I am using a custom template and this could very well be the issue. I still need help finding and fixing the problem. I've recently upgraded Joomla from 2.5 to 3.x, it was working previously and now it doesn't.
Attachments (1)
Accepted Answer Pending Moderation
0
Votes
Undo
Hello

what template are you using?
what sobipro?
What is your settings in sobipro configuration
if you donot have backup try to install the sobipro again from extetion manager. Check and your php.
Did you change anything in edit.xls
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
Template is a custom made.
Sobipro is at 1.3.6, however it says that an update is available for 1.3.6. I tried reinstalling and that didn't change anything.
Not sure what settings you want to see. I attached a image of the entry settings.
No backs ups. php is at 5.6.27
edit.xls is the exact same as the default file.

Now this issue is only on one of the sections. The others work still.
Attachments (1)
  1. more than a month ago
  2. Community Area
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo
hello

for info for ''update is available for 1.3.6'' do not give sense. In next update i think fix the issues.
I ask you about configuration and first > General Setting

If you change anything in edit.xls maybe this is the broblem or if you change something in section where not work in some of xls.

give the link of your site and the section to see.

Clear and your cache (site & sobi) maybe it;s stuck ;)

The first error mesage is like can find the template for edit.
Attachments (1)
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 3
Accepted Answer Pending Moderation
0
Votes
Undo
I have attached an image to help clarify the version bug I was talking about.

As well as the one you requested of the settings.

To be clear, I have cleared cache numerous times and have made NO changes to the .xml file. I've even compared it to the original and they are exact matches.

The edit page is only available to users with permissions to add content to the site and considering the site is live, I can't give out credentials here for you to see yourself. However here is a gif of me clicking the link that should be working: http://imgur.com/a/4W3rr
Attachments (2)
  1. more than a month ago
  2. Community Area
  3. # 4
Accepted Answer Pending Moderation
0
Votes
Undo
Hi!

Check your config-settings for the template..

Try "Parse Output = Yes"

Does your Joomla Template load Bootstrap 3?

You tell sobipro not to load Bootstrap 2 nor Bootstrap 3

BUT you've set the template Layout to Bootsrap 2

Try "Bootstrap 3 = Load; Source = Local; Template Layout Bootstrap 3"

Regards
Michael
  1. more than a month ago
  2. Community Area
  3. # 5
Accepted Answer Pending Moderation
0
Votes
Undo
I can t edit categories and entries in sobi pro members from admin or from front end in my site . Also i can t instal Bootstrap 3 . I need your help if you can fix it.
If you want to sent you the account of my my site to see what realy happen. I have try everything. I am new member in sobipro and i need your help. Thanks.
References
  1. http://platformameta.com
  1. more than a month ago
  2. Community Area
  3. # 6
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

This forum may be used only to ask questions and give answers for SobiPro component and its applications. Advertising, commercial questions or statements, and sharing of software of any kind is not allowed. If you need professional support, feel free to join the club and use the ticket system for subscribers. If you have membership-related questions, please use the contact form.
By using this forum, you accept the standard terms of netiquette on forums as you can find for example here.

to Top