Support Area

SobiPro club members with an active subscription are entitled to get ticket support in the support area. For our former club members we provide a free of charge forum to ask other members. If you need professional support with fast answers, feel free to join the club.

SobiPro Announcement
SobiPro 2.5 is available!

As an active customer download the full version of SobiPro from the description page or download the trial version of SobiPro free of charge.

SobiPro 2.5 is Joomla 5 compatible.
We are in the process to test our applications if they work with Joomla 5. Tested applications will be available in repository. You can download untested versions that may work on Joomla 5 on our site.


Repository certificate renewed!

The SSL certificate of the repository expired and we had to renew it. Please update the repository as described here and have your subscription token and id handy. You will find them on your personal club account page My Subscriptions.

Update SobiPro and its applications to the most recent version before reporting a problem!

We are continously improving SobiPro and its applications, fixing bugs and making working with them more easy. Still we see that some users report problems for older versions. Mostly they are already fixed. If you are using older versions, please update SobiPro and its applications to the most recent versions!

  1. Gerard Turmo Pericas
  2. Community Area
  3. Wednesday, 26 September 2018
Hi,

I updated SobiPro to 1.4.8 version throught via backend updating system. Now when I'm at frontend and wants to visit SobiPro section I get an error 500. I tried to delete data of my browser but I can't access it.

Thanks,

https://www.nursicum.com/index.php?option=com_sobipro&sid=134&Itemid=137
Accepted Answer Pending Moderation
0
Votes
Undo
Please check if your server meets the requirements: https://www.sigsiu.net/center/sobipro-component/98-requirements

Sigrid Suski
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 1
Accepted Answer Pending Moderation
0
Votes
Undo
Hi Sigrid Suski,

Yes, I checked all requirements and all of them are correctly. Also I didnt' have any problem with last SobiPro version and I have checked all requeriments after open this thread.


Thanks for your support.
  1. more than a month ago
  2. Community Area
  3. # 2
Accepted Answer Pending Moderation
0
Votes
Undo
So this needs a deeper look of our support team. I recommend to get a subscription
https://www.sigsiu.net/subscribe
in order to post your problem in the ticket system https://www.sigsiu.net/support

Sigrid
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 3
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