Support Area

SobiPro club members with an active subscription are entitled to get ticket support in the support area. For our former club members we provide a free of charge forum to ask other members. If you need professional support with fast answers, feel free to join the club.

Update SobiPro and its applications to the most recent version before reporting a problem!

We are continously improving SobiPro and its applications, fixing bugs and making working with them more easy. Still we see that you report problems for old versions of SobiPro or its applications. Mostly they are already fixed. If you are using an older version of SobiPro, please check the changelog list if your problem is solved in the meantime. It is also worth to read all the fixed issues in our tracker. If you think that this is too much work, simply update SobiPro to the most recent version!

  1. Ralf Longwitz
  2. Community Area
  3. Thursday, 01 August 2019

I just noticed that in the form for new entries all fields are cleared, when there is an error in the form.

For example: All fields are filled in correctly, but one required field has been forgotten. Then instead of moving on to the confirmation, the form page reloads.

The problem is, that there is no error message and all fields are empty and need to be filled in again. So the person who filled in the form has no idea what went wrong and will be annoyed to have to restart.

Is this a bug, or just me having a setting wrong?

Kind regards,
Accepted Answer Pending Moderation
Meanwhile I noticed that there is an error message in the console. Very briefly, I recorded the screen to read it:

"Uncaught type error: cannot read property 'length' of undefined"
in sobipro.js

Leider habe ich noch keine Ahnung, woran es liegt.
  1. more than a month ago
  2. Community Area
  3. # 1
  • Page :
  • 1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

This forum may be used only to ask questions and give answers for SobiPro component and its applications. Advertising, commercial questions and sharing of software of any kind is not allowed. If you need professional support, feel free to join the club and use the ticket system for subscribers. If you have membership-related questions, please use the contact form.
By using this forum, you accept the standard terms of netiquette on forums as you can find for example here.

to Top