Support Area

Hello Sigrid,

Thank you for joining this conversation.
I find it disappointing that a single update 1.3.x to another 1.3.x breaks the backward compatibility and makes new requirements.

We do indeed think 'community', as we are posting in the 'community forum'.
No offense but maybe YOU should think more 'community' and read the 'community forum' more often

Instead of 'This is not my fault', or 'this works fine on my server' could you please help in solving this ?

The precise error message I mentioned 3 weeks ago (higher in this thread) is:
0 Cannot initialise Sobi Framework. Ensure that your server has PHAR support or install the Sobi Framework manually.

How to install the Sobi Framework manually ?
Thank you for your help.

you will miss a lot

sorry I was being rude.. I will rather just discontinue use of sobi

I currently have the same issue with the 1.3.3 update breaking both front and backend with
0 Cannot initialise Sobi Framework. Ensure that your server has PHAR support or install the Sobi Framework manually.

SobiPro 1.3.3. has been downloaded over 3000 times. Why you guys globalise your own, probably server related, problem?
Before you update SobiPro you should always! check if your server/site is still compatible!

I fixed mine... after no replies here and no help from SOBIPro... no answer even...

If you write your problems in the community forum, you cannot expect help from the SobiPro team as we do not read here. This is stated clearly on the top of the main page!

If you think you have found a bug, report it in the bug tracker. This does not only help you, but also other users. Think community!

and the SSL certificate for the repository is invalid

Please do not spread false information. The SSL certificate for the repository is valid until 2017-09-30 04:09:58

Now I can't install any SobiPro Apps etc.

If I read such sentences, I can only shake my head about the flood of information.
The only answer to this can be: "It works for me."

How do you guys update SobiPro?

Regarding http://www.cmsjunkie.com/j-businessdirectory I tested a few of their showcased sites and they all run very slow and clunky. Me personally I wouldn't use them if you're serious about seo. They remind me of http://www.brilliantdirectories.com/

New Update new probs....

https://www.sigsiu.net/support/community-area/can-t-install-apps-fields-language-after-update-to-1-3-4

...and the SSL certificate for the repository is invalid..

That really sucks!

Hi John! Which alternatives would you recommend to check out? Bw Markus

I fixed mine... after no replies here and no help from SOBIPro... no answer even... I dont have a valid subscription but how can I justify spending so much money when their update broke my website!!!!

I found a backup where it worked.. loaded it on another domain... then exported the database info just for everything that said "sobipro"... and zipped the sobi pro folders in the admin components folder and main components folder and modules..

Went to live site and installed old version of sobipro... then went and replaced the files and database tables from my backup site.... works now...

disappointed in this extension.. I only use it on one website thankfully... its so clunky and ugly and for the same price you can get fully functional beautiful looking directory components that setup in a few hours...

I replaced the file .../components/com_sobipro/lib/base/factory.php with the factory.php from Version 1.3.2

Now the control center is back in a site I'm working with in development.

Tried the same in a live site (broken controlcenter) - without success.

Disabling Sobipro brings back the J! controlcenter - no good idea for a catalogue-site...

Any ideas?

Yes, similar problem, backend not loading fully, and found error, Fatal error: Class 'Sobi\Database\MySQLi' not found in .../components/com_sobipro/lib/base/factory.php on line 106

Note; Sobi system check confirmed system is fully compatible.

My SobiPro is also broken after updating.. cannot find how to fix this.. blank page on frontend and backend here http://www.meditrader.co.za/services/supplier-directory and no errors reporting

I currently have the same issue with the 1.3.3 update breaking both front and backend with
0 Cannot initialise Sobi Framework. Ensure that your server has PHAR support or install the Sobi Framework manually.

Currently looking forward to install it manually, but need guidelines.