Support Area

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SobiPro Announcement
SobiPro 2.5 is available!

As an active customer download the full version of SobiPro from the description page or download the trial version of SobiPro free of charge.

SobiPro 2.5 is Joomla 5 compatible.
We are in the process to test our applications if they work with Joomla 5. Tested applications will be available in repository. You can download untested versions that may work on Joomla 5 on our site.


Repository certificate renewed!

The SSL certificate of the repository expired and we had to renew it. Please update the repository as described here and have your subscription token and id handy. You will find them on your personal club account page My Subscriptions.

Update SobiPro and its applications to the most recent version before reporting a problem!

We are continously improving SobiPro and its applications, fixing bugs and making working with them more easy. Still we see that some users report problems for older versions. Mostly they are already fixed. If you are using older versions, please update SobiPro and its applications to the most recent versions!

View Replies (7)

Resolved i can't update sobi

-1
Votes
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  1. STOCKLI JEAN JACQUES
    STOCKLI JEAN JACQUES
  2. Community Area
  3. Thursday, 11 May 2017
with joomla 3.7 and try to install com_sobipro_1.3.7.tar.gz file

Error
Unable to decompress data
Impossible de trouver un pack d'installation

Alerte
JFolder::files : le chemin n'est pas un répertoire. Chemin : /homez.2028/uppnnetbal/www/tmp/install_59148c9241c46
JFolder::folder : le chemin n'est pas un répertoire. Chemin : /homez.2028/uppnnetbal/www/tmp/install_59148c9241c46
JInstaller: :Install: impossible de trouver un fichier d'initialisation XML

thanks

jean jacques stockli
Responses (7)
Karen Raines
Karen Raines
Accepted Answer Pending Moderation
0
Votes
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I am having the same issue, and I manually tried to unpack the file. It contains a .7 extension, I have 7-zip and was able to try to extract it but it throws an error saying the file is corrupt. Is there an alternate file download for 1.3.7??
  1. more than a month ago
  2. Community Area
  3. # 1
Antonio Grazioli
Antonio Grazioli
Accepted Answer Pending Moderation
0
Votes
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i had to unpack all contents and then repack everything using the standard windows "send to compressed folder" and then apparently it worked...
  1. more than a month ago
  2. Community Area
  3. # 2
Sigrid Suski
Sigrid Suski
Moderator
Accepted Answer Pending Moderation
0
Votes
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seems to be a bug in the latest Firefox version. It works fine with Chrome.
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 3
STOCKLI JEAN JACQUES
STOCKLI JEAN JACQUES
Accepted Answer Pending Moderation
0
Votes
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"i had to unpack all contents and then repack everything using the standard windows "send to compressed folder" and then apparently it worked..."
thanks Antonio it works now with mac and safari
  1. more than a month ago
  2. Community Area
  3. # 4
Antonio Grazioli
Antonio Grazioli
Accepted Answer Pending Moderation
0
Votes
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I also tried with chrome. Same error, impossibile to unpack the tar.gz file...
  1. more than a month ago
  2. Community Area
  3. # 5
Pete Williams
Pete Williams
Accepted Answer Pending Moderation
0
Votes
Undo
Same issue here, raised a ticket yesterday - no response so far

winzip cannot open the tar.gz. claiming it has no header (Greek to me!)

This issue is NOT resolved!
  1. more than a month ago
  2. Community Area
  3. # 6
Sigrid Suski
Sigrid Suski
Moderator
Accepted Answer Pending Moderation
0
Votes
Undo
please download and install SobiPro once again.
Dipl. Ing. Sigrid Suski, CEO & founder of Sigsiu.NET GmbH
  1. more than a month ago
  2. Community Area
  3. # 7
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Categories Module

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